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Application Support Team
Deploy a dedicated application support team to manage incidents, resolve bugs, maintain uptime, and own Tier 1 to Tier 3 engineering support for production systems.
Role Overview
Available in 48 to 72 HoursOur Application Support Teams are dedicated engineering pods that maintain production stability. They handle on-call incident response, investigate root causes, deploy tested bug fixes, monitor SLAs, and perform routine infrastructure maintenance.
What You Receive
- Monthly system health reports and incident logs
- Operational runbook covering critical workflows and escalation paths
- Configured alert routing integrated with PagerDuty or OpsGenie
- Resolved bug reports with verified root cause documentation
- SLA reporting with Mean Time to Detect (MTTD) and Resolve (MTTR)
Technologies & Supported Stacks
Datadog / New Relic / DynatracePagerDuty / OpsGenie / VictorOpsSentry / Rollbar / BugsnagPrometheus / Grafana / LokiAWS CloudWatch / GCP Cloud MonitoringJira / Linear / ServiceNowDocker / KubernetesGitHub / GitLab CI
Engagement Process
Step 01
Systems Onboarding
We document your architecture, critical services, alert thresholds, deployment processes, and escalation contacts.
Step 02
Monitoring Setup
We configure comprehensive observability tooling, alert policies, and on-call rotation schedules within the first week.
Step 03
Active Support Operations
Our team triages alerts, resolves incidents, executes releases, and coordinates with your internal team on escalations.
Step 04
Monthly Review & Optimization
We present monthly health reports, incident trends, and infrastructure optimization recommendations to stakeholders.
Business Benefits
- Rapid response times for production-critical alerts under defined SLAs
- Structured monitoring that identifies performance regressions early
- Documented post-mortems that systematically reduce recurring incidents
- Predictable monthly engineering coverage for ongoing system maintenance
Ideal For
- Post-launch production support for newly deployed web platforms
- Providing structured 24/7 on-call coverage for international applications
- Handling ongoing maintenance while internal teams build new roadmap features
- Establishing formal incident escalation runbooks and SLA tracking
TALENT ON DEMAND
Deploy a Dedicated Application Support Team in 48 Hours
Pre-vetted, senior engineers embedded directly into your team. Flexible engagement models with zero overhead.